After your claim submission received by our system, Igloo will display one of 3 possible scenario towards your repair process. Here are 3 choices of these scenarios:
- Scenario 1
In this scenario, after your claim has been received, you will be shown the choice of an Igloo partner Repair Service, the closest and most suitable to your device brand. Later you can just contact the Repair Service to make an appointment first. In this scenario, the Repair Service fee will be paid by Igloo, and only you need to pay the claim fee (own risk) to the Repair Service.
- Scenario 2
In this scenario, after your claim is received, we will show you the choice of an Igloo non-official Repair Service, the closest and most suitable to your device brand. In this scenario, you will pay the entire Repair Service first, and later you can upload proof of payment into the system, then Igloo will transfer the reimbursement fee to you.
- Scenario 3
In this scenario, after your claim is received, but we cannot find the nearest Repair Service and the one that best suits your cellphone brand, then Igloo will invite you to look for a Repair Service that suits your own preferences. In this scenario, you will pay the entire Repair Service first, and later you can upload proof of payment into the system, then Igloo will transfer the reimbursement fee to you.
Note: In the 1st scenario, if you do not have time to visit the Repair Service location, it can be possible to ship your damaged device via courier. Using shipping method will require you to upload advanced documents related to shipping receipts.
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