Claim Exclusion - (Bukalapak Return Insurance)

1. Goods can not be covered

a. Goods that are prohibited from being freely traded are based on applicable law in Indonesia.

b. All types of goods that are against Indonesian regulations for the delivery of goods.

c. Goods that violate the legal provisions in force in Indonesia.

2. Other exclusion

a. Loss/damage caused by intention or embezzlement by parties working at Bukalapak and/or real negligence by Bukalapak.

b. Loss/damage caused by the nature of the goods themselves including wear and tear or shrinkage.

c. Delay in delivery that exceeds the proper delivery period;

d. Loss/damage as a result of oxidation, pollution contamination, and nuclear reactions;

e. Losses caused by collusion/conspiracy/fraud committed in groups between buyers and sellers;

f. Damage to the function of goods for electronic goods, if there is no physical damage to the insured goods, which is caused by the risks covered in the Policy;

g. Damage to physical property and loss of some items that are not accompanied by damage to the shipping package;

h. Pre-Existing Damage for Used Goods;