Claim Procedure - (Bukalapak Return Insurance)

1. Submit a complaint regarding the non-conformance of the product received, through the purchase history on the Bukalapak website/application within a maximum of 7x24 hours from the time the product is received.
   
   
2. Complete the claim filing documents a maximum of 7x24 hours after confirmation that the return of goods has been received by the seller.
   
   
3. The results of the claim submission analysis will be decided within a maximum of 3 working days after the documents are completed.
   
   
4. Reimbursement will be given a maximum of 3 working days after the claim approval decision and Bank account details have been completed.

       Documents :

1. Insurance policy.
   
   
2. Proof of purchase of goods.
   
   
3. Photo of discrepancy delivery of goods (from 3 different angles)
   
   
4. Return receipt
   
   
5. Bank account detail